Our Service Level Agreement

The Global MLM Solution website and its content are managed by Global MLM Software. By visiting our website, you accept our Service Level Agreement (SLA). We may change the SLA without prior notice. Please read them carefully before using our website and services.

Service Level Agreement (SLA)

• At Global MLM Solution, we try our best to provide you with uninterrupted services. Sometimes, services might be interrupted due to technical glitches and other issues beyond our control.

• We have a dedicated customer service team to address your queries and concerns.

• Global MLM Solution reserves the right to update the website, suspend, or terminate it without prior notice.

• DNS issues caused by server change can take at least 48 hours to fix.

• In case of Server Damage, the Database and Files may be lost. Global MLM Software will try its best to restore them, but this is not guaranteed. Customers should back up their data from time to time.

• Global MLM Solution may suspend your service license temporarily if payment is due. The services will be restored only after clearance of the payment.

• The website runs on Global MLM Software’s hosting or Server. We will share FTP details to access the source code after receiving the full payment. If you do not agree with it, please do not subscribe to our services.

Acceptance of Service Level Agreement by Visitor, Customer, and Reseller

Any product or service used through the Global MLM Solution website by any user shall be governed by the following Service Level Agreement:

• I have read, understood, and will comply with the Service Level Agreement, Disclaimer & Privacy Policy.

• I also understand and agree that if I order software/web hosting/software customization, there will be an annual charge for Hosting Renewal and Domain Renewal, which may change occasionally.

• I also understand and agree that Global MLM Software is only a Software service provider and will not be liable for the businesses I launch, the purpose for which I use the software, or any implications of my business to the public.

• I also understand and agree that if I order software/web hosting/software customization, then there will be an annual charge for Hosting Renewal and Domain Renewal, which may change from time to time, and customization cost varies based on changes you request from time to time.

• I also agree that Global MLM Solution can suspend or terminate my site/software at any time they want and, no question can be asked from my side.

• I also agree that once I place an order, I will not ask for a refund, and I will not have any legal rights to question Global MLM Software in any Jurisdiction.

• I will respect this Service Level Agreement, Disclaimer & Privacy Policy, and hence visiting this site or placing an order or reselling software at my own Risk.

Limitation of Liability

In no event shall Global MLM Solution be liable to any entity for any direct, indirect, special, consequential, or other damages (including, without limitation, any lost profits, business interruption, loss of data on your information handling system) that are related to the use of, the content, materials, and functions of the website, even if Global MLM Solution is expressly advised of the possibility of such damages.

Global MLM Solution provides only online services, and arranging a physical meeting will not be possible. Please acknowledge before choosing our services.

Termination of Service

We reserve the right to suspend your services without prior notice if your payment is due. In any case, we will not hand over the website source code as we do not sell that. The cost given on the website is for using software on rent. If you disagree, please do not subscribe to Global MLM Solution services.

Refund Policy

As it is a service-based industry, the delivery will be based on the number of hours spent. In case of a delay or dispute, Global MLM Software will not refund your payments. Please do not subscribe to Global MLM Software Services if you disagree.

Contact Us

If you have any questions or concerns about our Service Level Agreement, please contact us at [email protected] or submit your query here. We will update you within 30 days.