Bringing Order to Tutor ABC’s MLM Operations
Learn how a structured MLM platform helped streamline Tutor ABC’s business operations.
Meet TutorABC
A Global Language Learning Platform
TutorABC delivers tailored language education solutions for individuals and organizations. Its English and Chinese language learning programs are designed to help learners, educators, and HR teams build practical communication skills that support real-world academic and workplace needs.
Service Provided
Global MLM’s Unilevel MLM Software, integrated with Brevo for communication workflows, Zoho CRM for customer and lead management, and Wise for secure international payment processing.
Integrations
Project Scope: Design and implementation of a centralized MLM platform to manage distributor hierarchies, commissions, and student referral workflows, with role-based dashboards and third-party integrations.
The Challenge
No Unified Platform to Manage Daily Operations
As TutorABC expanded its distributor and partner network, operations were managed through a largely manual setup. The brand faced challenges such as:
No Defined Genealogy Structure
There was no system to establish or manage upline–downline relationships between partners, making it hard to track referrals and role hierarchies.
No Commission System
Commission calculations and allocations were handled manually, without predefined rules or automation, leading to inconsistency and operational risk.
Manual Student Onboarding
Student sign-ups relied on manual processes, increasing effort and the chance of errors.
No Unified Operational Platform
There was no single system to manage distributors, students, commissions, and workflows together, resulting in fragmented operations.
Project Goals
To Build a Centralized Platform for MLM Operations
During the briefing, TutorABC defined clear business objectives to bring structure and control to its MLM operations. The key business objectives were:
Clear Role Structure
Implement a 21-role unilevel MLM plan structure with clearly defined roles and hierarchies.
Defined Commission Logic
Set fixed direct commissions for top-level roles, with controlled commission allocation for downline roles.
Single Operational Platform
Create one centralized system to manage distributors, roles, genealogy, and workflows.
Structured Student Onboarding
Implement a student sign-up flow with a 7-day free trial and automatic conversion to paid accounts.
Automated Commissions & Payouts
Automate commission calculation and enable payouts after admin approval.
Reliable Payment Processing
Support secure and efficient international payment handling.
Our Solution
Executing a Practical MLM System Design
After detailed brainstorming, our team of experts offered a solution that aligned closely with TutorABC’s requirements. Based on these discussions, our team worked on:
Commission Structure
Configuring a 21-role unilevel MLM software setup with fixed commissions for top-level roles and controlled commission allocation for downline partners. The system also had to support three levels of payouts per enrollment.
Referral & Enrollment Flow
Offering unique student and member referral links for every signup, with a 7-day free trial that automatically converts active users into paid student accounts.
Role-Based Dashboards
Designing customized dashboards for each partner role that showed relevant data on students, referrals, commissions, and overall performance.
Strategy & Execution
Delivering the Solution in a Phased Manner
Once the solution was finalized, the focus moved to execution in a structured and practical manner. Different stages included:
Translating Requirements into a System Plan
The team began by documenting TutorABC’s role hierarchy, commission rules, and student lifecycle in detail. These requirements were translated into system logic and database structures before development started.
Defining Date & System Structure
Based on the requirements, database structures and system relationships were planned to support roles, genealogy, commissions, and student workflows reliably.
Structuring Roles, Commissions & User Journeys
Once the system plan was finalized, role hierarchies, commission caps, and allocation rules were configured within the unilevel model. In parallel, user journeys were mapped for different partner roles.
Development & Configuration
Development was carried out in stages, starting with the core components such as role management, referral tracking, and commission calculation. Student onboarding and free-trial workflows were implemented next, followed by role-based dashboards.
Testing, Validation & Deployment
All commission scenarios, referral flows, and student journeys were tested across different roles to ensure accuracy and consistency. Performance and data flow were reviewed. Feedback from these tests was addressed, and the platform was deployed in a controlled rollout.
Training and Support
After deployment, our team supported TutorABC’s admin and the staff with walkthroughs and documentation. This helped them understand system workflows, dashboards, and commission logic. Continuous ongoing support was provided to address questions and ensure the platform was adopted smoothly.
Results
Early Impact on Operational Efficiency
Within the first phase of usage, the platform helped bring structure, clarity, and control to previously manual and fragmented processes.
Centralized Operations
All distributor, commission, and student workflows were now managed through a single platform.
Commission Accuracy
Rule-based commission calculation reduced inconsistencies and payout confusion.
Visibility & Control
Role-based dashboards provided clear insight into referrals, students, and earnings.
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